Coffee, donut & quick-service franchises
Hire across stores, keep the Red Book done, and answer a wrong-order complaint the way your brand would.
Franchise & multi-location management softwareYour business, all connected.
Mendly is the all-in-one platform for franchise and multi-location businesses: hiring, employee scheduling, store numbers, customer complaints, and AI agents for the repetitive work stuck in your other systems. Ask Maggie why sales dipped and get a real answer. Start with one product or run the whole suite.
Five locations in every plan. Pilots run longer than a typical trial. Maggie is included with every plan.
Trusted by teams at
Ask Maggie about Mendly
Short answers about the platform, the products, and pricing
Mendly is an operating platform for franchise and multi-location businesses. Five products, Careers, Workforce, Management, Customer Experience, and Agents, share one set of locations, employees, and data. I am Maggie, the layer that reads across all of it and answers your questions. I come with every plan.
HiringSchedulesStore numbersComplaintsVendor orders
What changes
Too many systems. One person holding it together.
Most operators run people, sales, complaints, compliance, and a pile of admin across tools that never talk to each other. Mendly puts them on one platform, so the work connects and the repetitive parts stop landing on a manager’s desk.
Hours back for every manager
Stop re-entering the same employee in three systems, chasing the closing numbers, or logging into a vendor portal to place the same order every Tuesday. Agents take the repetitive steps; Maggie answers the questions.
Money that stops leaking
Drafted schedules that respect the labor budget. Lottery books reconciled every night. A broken machine caught from complaints before it costs a week of sales.
Every store run to the same standard
One playbook for complaints, one daily checklist, one record of who did what. Whether you run a single shop or forty, the standard travels with the platform.
Problems that get finished, not filed
A complaint becomes a task. A task has an owner and a due date. A missed task shows up when you ask Maggie why the numbers moved. Nothing ends as a report nobody reads.
The platform
Five products for multi-location businesses. One set of locations, employees, and data.
Each product has its own job and its own screens. Underneath, they share the same organization, stores, people, and operating data, so a hire, a task, a complaint, or a sales number is entered once and available everywhere it matters.
Mendly Careers
Hiring & onboarding
From application to employee, without the paperwork bouncing between systems.
Give applicants a careers site under your brand where they pick the location and role they want. Review applications, schedule interviews, and finish onboarding in a new-hire portal. When someone is hired, they become an employee once, ready to schedule in Workforce.
- Careers site under your brand, with location and role selection
- Application forms you configure, not a generic form
- Interview scheduling and applicant review in one place
- New-hire portal designed to support onboarding forms and I-9 / E-Verify workflows
- One employee record that flows into Workforce, no second data entry
- Can provision the new employee in franchise systems you configure, such as Net-Chef
A completed hire becomes an employee who can be scheduled, clocked in, and assigned tasks.
Mendly Workforce
Scheduling, time & daily tasks
Put the right people on the schedule and the right work in front of them.
Build schedules by hand or let Maggie draft one from availability, skills, and your operating rules. Employees clock in and out, see their shifts, and work through the daily checklist. Every completed task becomes a record you can rely on later.
- Schedules built by hand or drafted from availability and skills, like who can open the store
- Employee availability, time-off, and skills tracked per person
- Budget guardrails from Management so a drafted schedule respects your labor plan
- Clock in and out, with time and pay-relevant tracking
- Red Book-style daily tasks: cleaning, maintenance, inspection readiness
- Task history that shows who did what, and when
Task history and schedules give Maggie the accountability trail behind store performance.
Mendly Management
Budgets, store data & forecasting
Know how the business is running and manage the workflows specific to your stores.
Budgets, daily sales, store-closing values, and operating data in one system. Management is module-based, so a coffee franchisee never sees fuel or lottery screens, and a gas station gets the closing and lottery workflows it actually needs.
- Budgets, daily sales, and store-closing values entered and kept in one place
- Designed to pull operating data from POS and franchise systems such as Net-Chef / CrunchTime
- Forecasts for revenue and budget needs, built from the data already flowing through
- Compare locations, spot trends, and see where attention is needed
- Modules by business type: fuel, convenience, lottery, and liquor stores
- Lottery: scan ticket books in, track opening and closing, reconcile end-of-day
Budgets and operating data give Workforce its guardrails and Maggie its commercial context.
Mendly Customer Experience
Complaints, feedback & follow-through
Respond like your best manager, then turn feedback into action.
Complaints come in by email and get answered the way you would answer them: following your playbook, your approved remedies, and your tone. Repeated issues do not stop at a reply. They can become a task at the store, and Maggie can tie them to what happened to sales.
- Email complaints today, with more channels including Google Business Profile in the plan
- Responses grounded in your playbook: how to handle a wrong order, when a refund or gift card is appropriate
- Words to use and avoid, and a voice that sounds like your business
- Send automatically when you choose, or hold as a draft for review
- A repeated complaint, like a broken ice machine, can become a Workforce task
- Patterns across locations, so the same problem is not solved seven separate times
Feedback becomes tasks and signals, so a complaint spike can explain a sales dip.
Mendly Agents
Automation for the systems you already use
Automate the work trapped inside the systems you already use.
Most businesses cannot replace every system at once. Mendly Agents lets you keep the vendor portal, the ordering site, or the reporting tool you depend on, and hands the repetitive steps to an agent. Pick a skill from the catalog or teach your own by doing the task once.
- Skills catalog for common inventory, ordering, and reporting workflows
- Teach your own skill: do the task once in a browser and Mendly captures the steps
- Chain skills into workflows that cross more than one system
- Browser agents log in and work in systems with no API; APIs are used where they exist
- Every run is logged, errors are caught, and steps can require your approval
- Spending limits and permissions you set, so nothing runs past its boundaries
Agents get sharper as you add Mendly products, because they can use your locations, tasks, and budgets as context.
Maggie · Included with every plan
Maggie runs across all five. It is not a sixth product to buy.
Maggie reads across every Mendly product you use, plus connected data, and answers in plain language. Instead of opening five dashboards to piece a story together, you ask one question and get the explanation, the evidence, and a place to act.
Watch Maggie work a real problemAbout Maggie, the AI business assistant- Ask why sales dropped, which store has repeat complaints, or who missed a task
- Available from the main dashboard and inside each product
- Connects sales, complaints, tasks, schedules, and hiring into one answer
- Forecasts and recommends next steps; Agents handle the doing
Start with the products you need
One product, up to three, or all five. Maggie comes with every plan.
How it works together
One thing happens in one product. The rest of Mendly already knows.
Watch one hire, one complaint, and one chore move through the platform.
CareersJordan applies for the closing role on your careers site.
JordanCloser · Maple Street
Shared platformEvery step reads and writes the sameOrganizationLocationsEmployeesOperating dataCustomer signals
Maggie, across the whole suite
“Why are sales down at Maple Street this week?”
An owner asks one question. Maggie checks the sales, reads the complaints, finds the task nobody finished, looks at who was on the schedule, and comes back with a plan. No dashboards to cross-reference.
- Step 1 of 6
Maggie
Maple Street · this week
Why are sales down at Maple Street this week?
Checked Mendly Management
Sales at Maple Street are down about 11% against the last three weeks. Almost all of it is afternoon dessert items.
Daily sales · Maple Street
-11% this weekMonTueWedThuFriSatSun
Last 7 days. Dashed line is the three-week average.
Sources so farManagement
Maggie explains and recommends. The doing happens in the products and through Mendly Agents, with your approval where you want it. The more of Mendly you use, the more of the story Maggie can tell.
Mendly Agents
AI agents for the systems you already have. Lose the busywork inside them.
Every operator has a portal they log into every week to type in the same numbers. Teach an agent once by doing it while Mendly watches. From then on the agent signs in, does the steps, holds anything over your limit for approval, and logs the result. No API, no migration, no retraining the team.
1
Teach
Do the task once in a browser Mendly is watching. It captures the steps that matter, not raw clicks.
2
Generalize
The demonstration becomes a reusable skill that handles a different date, store, or quantity next time.
3
Store & approve
Skills live in your organization's catalog with versions. Changes can require approval before they run.
4
Run
The agent signs in securely and works through the skill, through an API when one exists or the browser when it does not.
5
Watch & recover
Every run produces a log. Errors are detected and surfaced instead of failing silently in the background.
6
Combine
Chain skills into a workflow: pull the count from one system, place the order in another, log it in Mendly.
Where a lot of customers start
Agents pay for themselves before you have moved a single workflow into Mendly.
Start by automating the chores in the systems you are keeping. When you add Workforce or Management later, the same agents get your stores, tasks, and budgets as context and get more useful. Agent runs use the AI credits included with every plan.
Works with what you run
Integrations for your POS, your inbox, and your vendor portals.
Data comes in through a connector when one exists and through a browser agent when it does not. We will always tell you which connectors are live and which are still on the roadmap.
Mendly Management
Management pulls from your POS and franchise systems
Mendly Management is designed to ingest sales, inventory, and ordering context from the systems you already report from, rather than asking your managers to type it in twice.
- POS and franchise data feeds
- Net-Chef / CrunchTime as a key source
- Same data reused by Workforce, Maggie, and Agents
Mendly Customer Experience
Customer Experience listens where complaints arrive
Email is live today. The product is built to add channels through connectors, with Google Business Profile reviews next on the list.
- Email complaints, available now
- Google Business Profile, planned
- Other channels via connectors
Mendly Agents
Agents reach everything else
If a system has an API, an agent uses it. If it only has a login screen, a browser agent signs in and does the steps a person would. Either way you see the log.
- APIs where they exist
- Browser automation where they do not
- Audit log on every run
Built for one store, ready for forty
Start with one problem. Grow into the whole operation.
A single-location owner can run the complete suite. A twenty-location group can start with one product for a targeted rollout. Every plan covers five locations, extra locations are a flat monthly add-on, and adding a product later never means starting over.
- Start where it hurtsHiring, schedules, complaints, store data, or the repetitive work in a legacy system. Pick one and get value from it on its own.
- Add products, not projectsEvery Mendly product shares the same organization, locations, employees, and data. Turning on a second product means it already knows your business.
- Keep what worksAgents automate the systems you are not ready to replace. Migrate a workflow to Mendly when it makes sense, not because a contract says so.
- It gets smarter as you growMore products means more context for Maggie and Agents. A schedule question can account for the budget. A complaint can point to a missed task.
Why Mendly
There is good scheduling software. There are good complaint inboxes. That is not what this is.
Point tools each hold one piece of the business. Mendly holds the pieces together and puts agents to work in the systems you are not replacing. That is the difference, and it is the whole idea.
One operating context, not a portfolio of apps
Scheduling tools, complaint inboxes, and reporting dashboards each hold a piece. Mendly holds the whole picture, so the pieces explain each other.
Agents that work in your other systems
Most software wants you to replace what you have. Mendly Agents log in to what you have and do the repetitive work there, with approvals and limits you set.
Answers grounded in your own data
Maggie is not a chatbot bolted on the side. It reasons over your sales, tasks, schedules, and complaints, and it appears where the work happens.
Responses that follow your playbook
Customer replies use your remedies, your rules, and your voice, the way a well-trained manager would handle it.
Who runs on Mendly
Franchises and multi-location businesses of very different kinds.
A donut counter, a motel front desk, a gas station at midnight, and a physical therapy clinic have almost nothing in common, except the owner juggling people, numbers, and complaints across locations. Management shows each one only the modules its business needs.
Restaurants
Schedules drafted against the labor budget, opening and closing checklists with an owner, and table feedback that reaches the kitchen.
Gas stations & convenience stores
Daily closing, lottery book scanning and reconciliation, and inventory in one system, with automation for vendor portals.
Hotels & motels
Front desk and housekeeping schedules, guest complaints handled in your voice, and property-level performance side by side.
Dispensaries
Compliance-minded daily checklists, clean hiring and onboarding records, and a clear view of every location.
Physical therapy & clinics
Staff coverage across clinics, patient feedback that becomes follow-up, and repetitive admin handed to an agent.
Mendly Customer Experience
Customer complaint management that answers the way you would, then fixes the reason it happened.
Replies follow your playbook: what to say about a wrong order, when a refund or gift card is on the table, which words to avoid, and how your business sounds. Repeated issues become a task at the store, and Maggie can connect them to what happened to sales.
01
A complaint arrives
By email today. The issue is read and understood: wrong order, long wait, a broken machine.
02
A reply that sounds like you
Drafted from your playbook: scenario guidance, approved remedies, words to avoid, your tone. Sent when you allow it.
03
The store gets a task
A repeated issue becomes a Workforce task with an owner, instead of sitting in an inbox.
04
Maggie closes the loop
When sales move, the complaint pattern and the task history are already there to explain it.
Email is the channel available today. Google Business Profile reviews and other channels are on the roadmap.
Pricing
Mendly pricing: three plans, five locations in each, Maggie in all of them.
Pick how many products you want, not which tier you can afford. Essentials is one product, Growth is up to three, Complete is all five. Every plan covers 5 locations and includes Maggie with a monthly pool of AI credits.
Essentials
Choose 1 product
$99/ month
5 locations included. More at $10.99 per location per month.
Solve one immediate problem without buying the suite.
Maggie included · 2,000 AI credits / month
A single pain point: hiring, schedules, complaints, store data, or one legacy workflow.
Start a pilot- Any one of the five products
- Maggie, included
- 2,000 AI credits a month, shared across locations
- 5 locations included, more at $10.99 each
- Extended pilot before you pay
Growth
Most flexibleChoose up to 3 products
$169/ month
5 locations included. More at $10.99 per location per month.
Connect several parts of the operation while staying modular.
Maggie included · 5,000 AI credits / month
Operators who want, say, Workforce, Customer Experience, and Agents working from the same data.
Start a pilot- Any three of the five products
- Maggie, with richer cross-product context
- 5,000 AI credits a month, shared across locations
- 5 locations included, more at $10.99 each
- Add a third product any time at no plan change
- Extended pilot before you pay
Complete
All five products
$249/ month
5 locations included. More at $10.99 per location per month.
Run the business on the connected platform.
Maggie included · 10,000 AI credits / month
Anyone who wants the full story, from a one-store owner to a regional group. Complete is not reserved for big chains.
Start a pilot- Careers, Workforce, Management, Customer Experience, and Agents
- Maggie, with the deepest context
- 10,000 AI credits a month, shared across locations
- 5 locations included, more at $10.99 each
- Vertical modules configured per location type
- Extended pilot before you pay
Every plan includes 5 locations and is billed monthly. Add more locations any time for $10.99 per location per month, prorated for the rest of the cycle.
Need more AI? Buy 1,000 credits for $20, whenever you need them, on any plan.
FAQ
Mendly FAQ: questions, answered plainly.
Straight answers about how Mendly works, what each product does, and where its boundaries are.
See every question, product by productNo. Mendly is modular. Pick one product on Essentials, up to three on Growth, or all five on Complete. Mendly Agents can automate the systems you are keeping, so you can start there and migrate a workflow into Mendly later, if ever.
No. Maggie is the intelligence layer across the platform and is included with every plan. What changes by plan is how much context Maggie has (more products, richer answers) and how many AI credits are included each month.
Maggie explains: it answers what is happening and why, correlates data across products, forecasts, and recommends. Agents do: they execute reusable skills and workflows in Mendly and in outside systems, with logs, approvals, and spending limits. Both draw from the same AI credit pool; agent runs generally cost more than a question.
Five. Essentials, Growth, and Complete each include five locations. A single-store owner pays the same flat price, and a group with more than five adds locations for $10.99 per location per month. Larger groups can talk to us about volume pricing. There is no public enterprise tier.
You see it coming: usage is visible in the product with a warning before you run out. If you do, buy 1,000 credits for $20 and keep going, or move up a plan. Maggie's non-AI screens keep working either way.
Workforce tracks time and pay-relevant information such as clock-ins, timesheets, and rates. Full payroll processing (filing taxes, paying wages, benefits) is not something we claim today.
Mendly Management is designed to ingest POS and franchise data, with Net-Chef / CrunchTime as a key source. Customer Experience handles email complaints today, with Google Business Profile planned. For everything else, Mendly Agents can work through an API where one exists or through the browser where one does not. We will always tell you which connectors are live versus planned.
No. Management is module-based. Fuel, convenience, lottery, and liquor workflows appear only for locations of that type.
Longer than the usual one or two weeks. Pilots are structured so you have time to configure locations, run schedules, and see results, with AI credits included and capped. Exact pilot terms are set with you when you start.
Start with one store, one product, or one chore you are tired of.
Add your locations, pick the products you need, and give the pilot enough time to prove itself. Maggie and a pool of AI credits come with every plan.