Customer complaint management software that responds like your best manager
Complaints come in by email and get answered the way you would answer them: following your playbook, your approved remedies, and your tone. Repeated issues do not stop at a reply. They can become a task at the store, and Maggie can tie them to what happened to sales.
Respond like your best manager, then turn feedback into action.
What Mendly Customer Experience does
- Email complaints today, with more channels including Google Business Profile in the plan
- Responses grounded in your playbook: how to handle a wrong order, when a refund or gift card is appropriate
- Words to use and avoid, and a voice that sounds like your business
- Send automatically when you choose, or hold as a draft for review
- A repeated complaint, like a broken ice machine, can become a Workforce task
- Patterns across locations, so the same problem is not solved seven separate times
How Mendly Customer Experience connects to the rest of Mendly
Feedback becomes tasks and signals, so a complaint spike can explain a sales dip.
Industries that run on Mendly Customer Experience
Coffee, donut & quick-service franchises
Complaint replies that follow your playbook and approved remedies, and repeated issues that become store tasks.
Restaurants
Guest complaints answered in your voice, with repeated issues turned into tasks the kitchen can act on.
Hotels & motels
Guest complaints answered with your remedies and tone, and repeated issues assigned as property tasks.
Physical therapy & clinics
Patient feedback answered consistently, with repeated issues turned into follow-up tasks.
Mendly Customer Experience FAQ
Available on every plan. Essentials starts at $99 a month for one product and 5 locations.
See Mendly pricingWhich channels does Mendly Customer Experience support?
Email complaints are live today. Google Business Profile reviews are planned next, with other channels added through connectors. We will always tell you which connectors are live versus planned.
Will replies sound like my business?
Yes. Responses follow your playbook: scenario guidance, approved remedies such as a refund or gift card, words to use and avoid, and your tone of voice.
Do replies send automatically?
Only when you choose. Each response can be sent automatically or held as a draft for review, and a repeated issue can become a Workforce task at the store.
Start with one store, one product, or one chore you are tired of.
Add your locations, pick the products you need, and give the pilot enough time to prove itself. Maggie and a pool of AI credits come with every plan.